Frequently Asked Questions

To access the webshop you will need to log into your MyEasyfairs account. Once logged in you can access the webshop through the “Manage stand” tab.

You will then be able to order additional items for your stand through the webshop. Once you place an order you will receive an invoice for the items within a couple of days.

• If you have missed the deadlines for forms please contact the operations team immediately to ensure your ability to build or exhibit.
• If you have missed the deadline for ordering furniture, graphics or additional stand items please contact the operations team.
• Please note that orders will be subject to availability.

• Your grid plan must contain the placement of your storage area (if ordered), electrics, including the socket(s) and spotlights included in your stand package, and any additional stand fittings you have ordered. Please view our grid plan FAQ page (linked below) for further guidance.
• If you are a space only stand please ensure you clearly identify the placement of electrics.
• Download our grid plan FAQ with example here.

You will find all important timings for the following in Timetable page.

• Build-up times
• Show open times
• Breakdown times

Yes, the online forms are mandatory for ALL exhibitors, as they cover you for the show open days. The forms your stand builder has submitted cover you during the build-up days.

• Health & Safety form
• Risk Assessment form

No, as we work with an automated system, we are unable to invoice the stand builder directly. The invoice will automatically go to the exhibitor, and they will have to arrange payment with the stand builder themselves.

Ordering your graphics from us includes the printing, installation, maintenance and removal of the graphics from your stand. All you will need to do is send your artwork to lpw_ops@easyfairs.com before the deadline and we will do the rest. 

Please refer to the Shell Scheme Stand page for information on what is included in the stand package. If you are a space only stand, you are still entitled to all the items in the shell scheme package – please complete the Shell Request form to let us know which items you do not need.

If you require entry on build-up or breakdown dates you will require a sliver wrist band which allows us to identify you as a contractor.

The contractor wristbands will be provided to you once you enter the venue, and confirm you have read and understood our onsite rules and procedures. For sustainability, we encourage you to reuse your silver wristbands.

Logistics will be provided via our third party supplier, please contact our operations team for more information or visit the Traffic & Delivery page.

If you would like to receive a delivery onsite, you must clearly identify your company name on the label and ensure that you are on your stand to receive the delivery.

Please note, if you are not present when the delivery arrives, the organisers cannot accept the parcel for you, so it will be returned.

Dimensions of items you have ordered are provided in the description of the product on the MyEasyfairs shop.

If you need additional information on items that you have ordered please contact the operations team.

If you would like to hire a forklift onsite please go to the GES Helpdesk and someone from the team will be able to assist you. If you would like to book in advance, their details can be found under ‘Suppliers’

As forklifts are subject to availability please ensure you check the Suppliers page for more information on how to rent a forklift.